If you have questions about your coverage or how our plan works, please call and speak with one of our Member Service Representatives.
Member Service: 1-800-838-8271
Imperial Insurance Companies, Inc.
PO Box 60874
Pasadena, CA 91116
Member Service hours: 6:00 a.m. to 8:00 p.m. PST, Monday through Sunday, October 1 through March 31 (except holidays) and 6:00 a.m. to 8:00 p.m. PST, Monday through Friday, April 1 through September 30
Agent Support: 1-800-838-5197
Provider Services: 1-800-830-3901
Healthplex: 1-888-412-3292
Vision Care: 1-800-877-7195
Silver & Fit (gym membership): 1-877-427-4788
Imperial Insurance Companies. Inc.: www.ImperialHealthPlan.com
Hearing Care Solutions: 1-866-344-7756
HOURS OF OPERATION
Member service hours:
April 1 – September 30 6:00 A.M. – 8:00 P.M. PST
Monday – Friday (except holidays)
October 1 – March 31 6:00 A.M. – 8:00 P.M. PST
Monday – Sunday (except holidays)
ADDRESS
Imperial Insurance Companies, Inc.
PO BOX 60874
Pasadena, CA 91116
PHONE
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