Member Services: 1-800-838-8271 TTY: 711

To enroll by phone call: 1-800-838-5914

Members: A friendly reminder to schedule your flu shot if you have not already done so. Call your doctor to make an appointment.

Providers: We are excited to announce the launch of our new Provider Portal. For access, please fill out our web portal application here.

CORONAVIRUS/COVID-19: Access important information and updates

Members: You can now sign up for the member portal and access your healthcare data.

CORONAVIRUS/COVID-19: Access important information and updates

Members: You can now sign up for the member portal and access your healthcare data.

Providers: We are excited to announce the launch of our new Provider Portal. For access, please fill out our web portal application here.

Enroll

CORONAVIRUS/COVID-19: Access important information and updates

Members: You can now sign up for the member portal and access your healthcare data.

Providers: We are excited to announce the launch of our new Provider Portal. For access, please fill out our web portal application here.

Benefits

Imperial Insurance Company Traditional (HMO) 003

English

ANOC 003 – [PDF, 499KB]
Evidence of Coverage 003 – [PDF, 4MB]
Summary of Benefits – [PDF, 1MB]
Summary of Benefits Errata – [PDF, 24KB]
Dental Benefits – [PDF, 481KB]
Enrollment Kit – [PDF, 3MB]

Spanish

ANOC 003 – [PDF, 499KB]
Evidence of Coverage 003 – [PDF, 4MB]
Summary of Benefits – [PDF, 1MB]
Summary of Benefits Errata – [PDF, 24KB]

2020 Over-the-Counter Benefit and Order Form

2020 Over-the-Counter Benefit and Order Form
2020 Over-the-Counter (OTC) Benefit and Order Form – English [PDF, 281KB]
2020 Over-the-Counter (OTC) Benefit and Order Form – Spanish [PDF, 310KB]
2020 Over-the-Counter (OTC) Benefit and Order Form – Chinese [PDF, 356KB]

Imperial Insurance Company Dual (HMO D-SNP) 004

English

ANOC 003 – [PDF, 499KB]
Evidence of Coverage 003 – [PDF, 4MB]
Summary of Benefits – [PDF, 1MB]
Summary of Benefits Errata – [PDF, 24KB]
Dental Benefits – [PDF, 481KB]
Enrollment Kit – [PDF, 3MB]

Spanish

ANOC 003 – [PDF, 499KB]
Evidence of Coverage 003 – [PDF, 4MB]
Summary of Benefits – [PDF, 1MB]
Summary of Benefits Errata – [PDF, 24KB]

2020 Over-the-Counter Benefit and Order Form

2020 Over-the-Counter Benefit and Order Form
2020 Over-the-Counter (OTC) Benefit and Order Form – English [PDF, 281KB]
2020 Over-the-Counter (OTC) Benefit and Order Form – Spanish [PDF, 310KB]
2020 Over-the-Counter (OTC) Benefit and Order Form – Chinese [PDF, 356KB]

Imperial Insurance Value (HMO C-SNP) 005

English

ANOC 003 – [PDF, 499KB]
Evidence of Coverage 003 – [PDF, 4MB]
Summary of Benefits – [PDF, 1MB]
Summary of Benefits Errata – [PDF, 24KB]
Dental Benefits – [PDF, 481KB]
Enrollment Kit – [PDF, 3MB]

Spanish

ANOC 003 – [PDF, 499KB]
Evidence of Coverage 003 – [PDF, 4MB]
Summary of Benefits – [PDF, 1MB]
Summary of Benefits Errata – [PDF, 24KB]

2020 Over-the-Counter Benefit and Order Form

2020 Over-the-Counter Benefit and Order Form
2020 Over-the-Counter (OTC) Benefit and Order Form – English [PDF, 281KB]
2020 Over-the-Counter (OTC) Benefit and Order Form – Spanish [PDF, 310KB]
2020 Over-the-Counter (OTC) Benefit and Order Form – Chinese [PDF, 356KB]

To read PDFs, you will need Adobe Acrobat Reader. You can download here.

HOURS OF OPERATION

Member service hours:

April 1 – September 30 6:00 A.M. – 8:00 P.M. PST
Monday – Friday (except holidays)

October 1 – March 31 6:00 A.M. – 8:00 P.M. PST
Monday – Sunday (except holidays)

ADDRESS

Imperial Insurance Companies, Inc.
PO BOX 60874
Pasadena, CA 91116

PHONE