Member Services: 1-800-838-8271 TTY: 711

To enroll by phone call: 1-800-838-5914

Member Service


If you have questions about your coverage or how our plan works, please call and speak with one of our Member Service Representatives.

Member Services Department:

Member Service: 1-800-838-8271

Imperial Insurance Companies, Inc.
PO Box 60874
Pasadena, CA 91116

Member Service hours: 6:00 a.m. to 8:00 p.m. PST, Monday through Sunday, October 1 through March 31 (except holidays) and 6:00 a.m. to 8:00 p.m. PST, Monday through Friday, April 1 through September 30

Agent Support: 1-800-838-5197

Provider Services: 1-800-830-3901

Healthplex: 1-888-412-3292

Vision Care: 1-800-877-7195

Silver & Fit (gym membership): 1-877-427-4788

Imperial Insurance Companies. Inc.:

Hearing Care Solutions: 1-866-344-7756

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